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What has Santander said about reversing the transfer?
In that case this is a police issue and unless they can trace the funds you won’t get them back unless Santander are in some way at fault.
What was the nature of the scam? I will pick this up with you tomorrow.
You could consider suing them but u less you can identify assets, you may struggle to make a recovery. I have no miracle answer for you I’m afraid and you have done everything correctly so far.
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