I had a Hair Transplant almost 2 years ago, my contract was

I had a look at the finance deal, it states at the top of the paperwork it isa Fixed Sum Loan Agreement Regulated By The Consumer Credit Act 1974.
Also within the agreement there is a section headed Important -please read carefully.one section is headed Claims for Goods and reads:
If any goods costs more tuan £10 and not more tuan £30000 and is unsatisfactory, you may have the right to sue the supplier , you have the right to seek redress from us if you are unable to seek redress from the supplier (the last part might be for items over £30000, it is not totally clear.
Apparently the supplier has closed its doors, is no longer trading in Glasgow, I did speak with the bank, apparently their credit control is reviewing the position as they have had numerous calls, I still have 11 installments to pay, could I stop paying pending discussions, I have a very clean credit history?

Thanks, ***** ***** I be best to do now, stop the monthly payments still due, advise the bank why (the company has stopped trading in Glasgow, it cannot meet my original agreement) and ask for a full refund of the payments paid given the failure to complete their contract.
Just my thoughts, your further advise would be very much appreciated.

While I have been pleased with procedures, I could ask for more implants, the main sale point was 100% guarantee of success, I am still due laser treatment, regular reviews and consultation whenever I wanted with their own expert review that everything appeared good, no skin defects, hair condition. My worry would be what appears to be very poor end results with others (online posts) which while I appear to have avoided, will I ever be certain, the 100 % gtee has gone with their closure. So I have paid basically for a failed service. I feel certain I should as a minimum stop further payments (yes/no) and claim full refund and see what happens (yes/no).

Not as such, do you think it okay to stop any more payments. I really would hate my credit rating to be effected, however I do not see why I should continue to pay when the business has closed.

There is definetly ongoing treatment, laser treatment, also their expert advise as to whether they would complete further implants ( the last part being very much decided by my wishes and results. To clarify, I have had the initial transplant and then a year later a second transplan.
I understand what youare saying, my key point at the moment, CAN I CONTRACTURALY STOP THE PAYMENTS STILL TO BE MADE IN THE SAFE KNOWLEDGE THAT THEY HAVE, NO MATTER WHAT WAY YOU LOOK AT IT (MY OPINION) BROKEN THE CONTRACT?

Does my last question not link to the first question, I am at present only looking for and was in the initial qustion guidance as to what Iam legally able to do with payments still to be made given the company has closed and basically broken the contract, it cannot provide support in Glasgow as it no longer trades. Thank JGM from Jim

Why do you keep asking for more money, I thought I had paid for the service to answer my original question and I still am not sure as to what to do with the existing loan deal now that the supplier has closed his premises and business.

I spoke with Just Answer earlier today and I was advised I should have had a reply to my last question regarding my existing loan payments and what to do. I have been very pleased with advise so far, indeed I think I will probably need more expert advise (I believe it will cost £50). However what I did initially sign up for cost £13 and part of the original question does not appear to have been answered (in my reading of all feedback), perhaps I am wrong, but I would like clarification. thanks

Just me being slow on the uptake. I was very concerned if stopping payments would effect my credit rating. Thanks for all your help, hopefully not, my instinct tells me the issue will not go away, Shawbrook Bank will try all sorts but then they will not have anymore of my hard earned cash. Thanks again. Whether they will repay for the failed contract is another matter.

Thank you once again for your replies, I have a feeling the company are going to do everything to avoid repaying or ask for continuation of loan payments.The only documentation I have is what appears to be an unsigned loan agreement which has some printed numbers where a signature should go. It is also evident that the company are deleting the word Glasgow form all their external online advertising which remains extensive. At the time I took up their offer, it included 100% success guarantee. I wrote to the Bank 3 days ago and as yet have had no reply, KSL have not been in touch and when calling Glasgow office there is no reply and you cannot leave a message, I did call Shawbrook Bank last week prior to your advise, they advised i should call the KSL office in Kent, again the response was very arms length, stating KSL Glasgow was a different company. Sorry for the length of this email, I appreciate any further detailed support will mean I need to pay £50 (not an issue), but before agreeing to this, do you think it will be worthwhile, my gut is they may suggest they will suggest I continue with treatment (not sure how) however if I believe everything I read online, you would not now go near the company for any further review let alone further hair transplant treatment which I believe was my next step having a further year of treatments and the 100% guarantee. In short, I really believe they have failed to keep their side of an agreement (which I doubt I can produce or indeed they can) and I do belie I am due my loan installment paid back under the terms of the loan agreement.

It definetly looks like I will need further assistance, can you confirm it would make sense. Thanks

Sorry for not getting back sooner, long story. Perhaps we could speak on the telephone, if needed, I am happy to pay for the premium service, at present it feels wrong to pay more to the loan company, but it also looks like I am the one in default if I do not pay, equally the Hair company (KSL) get away with it, I understand they have went into liquidation! It would be good to understand your thought during the course of today. thanks again

I am available to chat just now or I can be online tomorrow at any time if you can confirm a time, thanks

thanks, ***** ***** advises that I let you know my telephone number (01294 221819) and we agree a time for you to call (would 8 o'clock tonight suit, I am flexible - earlier or later if 8 does not suit. Please let me know, thanks once again

I am sure this is simple, but I cant see the private message board where I believe I am meant to register my phone number?

The help line is closed for the evening, I guess I will just have to wait or I can try to provide a text update on the situation and the clarification I need, is that okay with you, thanks, ***** ***** all relates to my original question.