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Hello my name is ***** ***** I can help with this matter if you are still looking for help, please note there may be delays between messages as the experts on this website are all third party and are not on here full time. Thank you.
apologies for the delay. As you will be aware people previously receiving different benefits are now being moved over to universal credit and this may be part of the reason for this. However, with this being the case you should be able to get an explanation as to what has happened. You may also be entitled to other elements which you are not yet aware of.
However, the best thing you can do is enlist the help of the Citizens Advice Bureau. They have appointed benefits advisers who are experts in this matter. If you go to them with all your documents then they will be able to assess the situation for you. The Citizens Advice also have programme called QBC this will allow them to input all of your information and do an assessment on your individual situation without having to contact the DWP. This QBC system will also be able to highlight and identify any benefits you may be entitled to but are not qualifying at the moment. If you application is rejected then the CSA can help you with any mandatory reconsideration as well as potentially provide you with representation at a benefits tribunal should this become necessary.
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