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Ben Jones
Ben Jones, UK Lawyer
Category: Scots Law
Satisfied Customers: 50
Experience:  Qualified Solicitor
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I sent an e-mail to the financial ombudsman service on the

Customer Question

I sent an e-mail to the financial ombudsman service on the 1st of October but have received no response to date. How can I progress this matter?
JA: Where are you? It matters because laws vary by location.
Customer: I am in Aberdeen, Scotland.
JA: What steps have you taken so far?
Customer: I have written e-mails, explaining my complaint to British Gas but have not been given a satisfactory response. They have, effectively, ignored the facts I have presented to them. I copied my first e-mail to yourselves but, as yet, have received no response nor an acknowledgement.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: No.
Submitted: 15 days ago.
Category: Scots Law
Customer: replied 15 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 15 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Nicola-mod replied 14 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Nicola
Expert:  JGM replied 12 days ago.

Thanks for your question. I am a solicitor in Scotland. Which ombudsman is it you have written to?