How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Ben Jones Your Own Question
Ben Jones
Ben Jones, UK Lawyer
Category: Scots Law
Satisfied Customers: 80
Experience:  Qualified Solicitor
Type Your Scots Law Question Here...
Ben Jones is online now

I sent an e-mail to the financial ombudsman service on the

Customer Question

I sent an e-mail to the financial ombudsman service on the 1st of October but have received no response to date. How can I progress this matter?
JA: Where are you? It matters because laws vary by location.
Customer: I am in Aberdeen, Scotland.
JA: What steps have you taken so far?
Customer: I have written e-mails, explaining my complaint to British Gas but have not been given a satisfactory response. They have, effectively, ignored the facts I have presented to them. I copied my first e-mail to yourselves but, as yet, have received no response nor an acknowledgement.
JA: Anything else you want the Lawyer to know before I connect you?
Customer: No.
Submitted: 7 months ago.
Category: Scots Law
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 7 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Nicola-mod replied 6 months ago.
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Expert:  JGM replied 6 months ago.

Thanks for your question. I am a solicitor in Scotland. Which ombudsman is it you have written to?