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Thank you for the question. The answer if fairly simple, if they ignore the PAP letter then you would simply look to raise a small claims action agains them. As the sum is less than £10k then it would be a small claims action. This is fairly straight forward and you can do the application online with a simple internet search. If they pay you in the meantime then you can withdraw the action. If you do a small claims then include the fee you pay for this in the amount you are claiming for. So if the fee is £110 then claim for your 580 + 110. Does that answer your question?
If you do not have a copy of her address you will want to inform the court about this and you can state you have the employment address (the employers will not be allowed to give this to you). However to answer your question, if you hear nothing withing the 30 days then raise the acton. You will still be within time to do this.
I hope this information has helped. You can find a local solicitor who deals with this on the law society webpage which is;
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