Thank you for the information. As you have instructed Savils to deal with this on your behalf, you will require to exhaust this process prior to considering legal action as you require to show the court you have attempted to remedy this matter prior to raising an action in the courts. However, if you do exhaust this process and are not provided with a sufficient remedy, at this point you could consider legal action if you feel you should have been compensated but have not. Savils may be able to provide you with a solicitor to deal with this matter, however, if that is not the case, I shall provide you with a helpful link that will assist you in finding a solicitor/representative near your local area. This will provide you with someone nearby your area who can assist you if required.
I hope this information proved helpful. You will find a local solicitor who deals with these matters on the law society webpage which is as follows;
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
Should you require any further assistance on this matter, please do not hesitate to post a further questions for additional assistance.