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Hello, this is Jim and welcome to JustAnswer.
I am one of the legal experts on the site and I am a dual-qualified solicitor (UK & Republic of Ireland)
Thank you for the question, I am reviewing the details now and I will aim to resolve it as quickly as possible for you.
Sorry to hear of the issue.
Just a note we don't represent people in claims as we are not a law firm. We are an internet forum so we are limited to online Q&A information and guidance only.
As for your case, they will continue to offer low offers as you have no lawyer currently.
Whilst you could negotiate with them, I would say real progress will be made assuming you use a law firm. They will ensure you recover as much as possible (compensation-wise).
There is still time to sue them as the limitation period to do so is still some time off. So there is scope to negotiate an increase in the meantime but I only recommend you do this if the offers reflect your true loss - if not, and I suspect the offers are currently very low, then a lawyer will be the way forwards. They may offer you no win no fee terms so you pay nothing up front and are protected from legal costs if the case doesn't go your way.
As for who to use, there are many firms around but I will set out a few for you as follows :
I hope this helps
It was a pleasure to assist you today and I hope this answers the question.
If you have any follow up questions or if you would like me to clarify anything I have said, please let me know and I will be happy to help.
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I look forward to helping you again soon.