(insert their name and address) (insert date)
LETTER BEFORE ACTION
Re: Claim for (insert sum)
I refer to the above matter. (Insert details of the dispute).
As a result of the above, you are in breach of the Consumer Rights Act 2015 and I now demand a full refund, plus a sum to cover additional expenses (say what these are and how much).
This letter is being sent to you in accordance with the Pre-Action Protocol (“the Protocol”) contained within the Civil Procedure Rules (“CPR”). In particular, I refer you to paragraphs 13 to 16 of the Practice Direction on Pre-Action Conduct and Protocols regarding the Court’s powers to impose sanctions for failing to comply with the provisions of the Protocol.
I therefore put you on notice of my intention to issue county court proceedings against your company for my losses should I not receive payment in full by 4 pm on (insert date 14 calendar days).
Should court proceedings be necessary I will claim the court issue fee and statutory interest. Should I succeed in obtaining a judgment, same will be transferred to the High Court for enforcement against you whereby further costs will be added to the judgment sum.
I trust the above will not be necessary and I therefore look forward to hearing from you as a matter of urgency.