Please take a good look through my Troubleshooting Guide for looping thread
It may take more than one exchange to get a fix, so please work with me, you are my eyes and ears here.
Note that I am in Australia, (where phone support is not available) so any time difference may mean delays in any online exchange…and I am only here on and off... we are not staff, just as and when we have some spare time to help out, this is just an online Help Desk really. We have our own businesses to run as well as some time here to help out
Just get back to me as and when, and I will reply when I am able
If you feel that I have helped to answer your questions or lead you to a solution/decision, please remember to rate my performance positively, using Rating Stars at the top of the page, before you leave so that we can close the file, as it is the only acknowledgement we receive for our time and experience.
If you need more help with this, please reply with as much detail as you can.
Sometimes an uploaded photo or two can be very helpful .... here's how