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KevinWhiteJA, Handyman
Category: Small Appliance
Satisfied Customers: 5948
Experience:  Worked on Electronics for more than 15 years
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Neue integrated microwave oven not heating food. Model no.

Customer Question

Neue integrated microwave oven not heating food. Model no. MW62SS.
JA: Who makes your microwave? How old is it?
Customer: 3 years old. It’s a neue which I think is basically a zanussi.
JA: How long has this been going on with your Zanussi microwave? What have you tried so far?
Customer: switching on and off etc
JA: Anything else we should know to help you best?
Customer: Just a rough idea about cost and if I can get someone to fix it.
Submitted: 18 days ago.
Category: Small Appliance
Expert:  KevinWhiteJA replied 18 days ago.

Good afternoon,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

Does it start however, will not heat ?

Customer: replied 18 days ago.
All functions are working except the heating up good bit. Lights, clock, turntable all good.
Expert:  KevinWhiteJA replied 18 days ago.

OK, I am afraid this is high voltage fault.

This is usually caused due to faulty high voltage transformer and/or magnetron.

The cost of repair will be around £200 however, you may contact Zanussi and book fixed price repair.

I hope this helps, please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

Thank you.