How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask James Your Own Question
James
James, Developer
Category: Small Appliance
Satisfied Customers: 8911
Experience:  I have a portfolio of renovated houses, including DIY projects from installing bathrooms and new heating systems to rewiring.
75967336
Type Your Small Appliance Question Here...
James is online now

My Dyson V6 the head does not stay on when connected to the

Customer Question

My Dyson V6 the head does not stay on when connected to the cord-free section.
JA: How old is your Dyson vacuum?
Customer: About 2 years maybe?
JA: How long has this been going on with your Dyson vacuum? What have you tried so far?
Customer: My cleaner tried it last week.
JA: Anything else we should know to help you best?
Customer: No I do not think so.
Submitted: 13 days ago.
Category: Small Appliance
Expert:  James replied 13 days ago.

Where the head doesn't stay attached it suggests the clip mechanism has failed, where the Dyson is less than 2 years old it will be covered under warranty, for this reason would start by contact the service team on 0800(###) ###-####and see if you can get a replacement floor head under warranty.

It was a pleasure to assist you today. I hope the above answers the question. If you have any follow up questions then please let me know.