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James, Developer
Category: Small Appliance
Satisfied Customers: 8911
Experience:  I have a portfolio of renovated houses, including DIY projects from installing bathrooms and new heating systems to rewiring.
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My Dyson V6 the head does not stay on when connected to the

Customer Question

My Dyson V6 the head does not stay on when connected to the cord-free section.
JA: How old is your Dyson vacuum?
Customer: About 2 years maybe?
JA: How long has this been going on with your Dyson vacuum? What have you tried so far?
Customer: My cleaner tried it last week.
JA: Anything else we should know to help you best?
Customer: No I do not think so.
Submitted: 13 days ago.
Category: Small Appliance
Expert:  James replied 13 days ago.

Where the head doesn't stay attached it suggests the clip mechanism has failed, where the Dyson is less than 2 years old it will be covered under warranty, for this reason would start by contact the service team on 0800(###) ###-####and see if you can get a replacement floor head under warranty.

It was a pleasure to assist you today. I hope the above answers the question. If you have any follow up questions then please let me know.