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Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat. I am sorry that you faced this problem!
There are different things when such a mistake happens. It may be that the engine is no longer in order or the battery. But constipation can still occur. Please do a test phase here: remove all accessories including the filter. And then press the button for at least 10 seconds for vacuuming. What happens then?
Please feel free to continue this topic if you have any further questions. I would be very happy to help you! Kind regards, Erdal