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KevinWhiteJA
KevinWhiteJA, Handyman
Category: Small Appliance
Satisfied Customers: 5948
Experience:  Worked on Electronics for more than 15 years
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Unable to activate vytronix vac. battery appears not to be

Customer Question

unable to activate vytronix vac. battery appears not to be charging where can we purchase a new battery and cost please.
JA: What's the brand and model of your vacuum? How old is it?
Customer: i year old model no:nc22v
JA: How long has this been going on with your vacuum? What have you tried so far?
Customer: only today we have cleaned the whole unit and filter
JA: Anything else we should know to help you best?
Customer: can't think on anything
Submitted: 15 days ago.
Category: Small Appliance
Expert:  KevinWhiteJA replied 15 days ago.

Good afternoon,

You have reached justanswer.co.uk, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you with your appliance today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

This indicates either the charger is faulty and/or battery will need replacement.

You may try this:

Please leave it unplugged for few minutes.

Then press and hold the ON button; whilst holding the ON button put the charger back on and let go the button after around 20 seconds.

See if it works, if the issue is still there, I am afraid the battery pack and/or charger will need replacement.

Usually the battery lasts for around 3-4 years.

You may contact manufacturer to get it replaced under warranty.

Please do not hesitate to ask any follow up questions.

I hope you enjoyed your experience with justanswer.co.uk today.

Have a wonderful day.

Thank you.