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Welcome to JustAnswer and thank you for your question. My name is***** am an expert from Germany and have been working as an equipment technician for 19 years. I work with a language translation program and I would be very grateful for your understanding. I'm sorry I can't make a call, but another expert can do it for you if you want. I will try to help you as best I can via chat. I am sorry that you faced this problem!
If you give me the exact model number or the pnc number, I can first call up the exploded view and look at the spare parts list. Accordingly, I can also give him more information. It may be that you get a spare part for it where you can easily exchange it.
Please feel free to continue this topic if you have any further questions. I would be very happy to help you! Kind regards, Erdal
I can call up a spare parts list with the pnc number from their nameplate. I would have to call up the exploded view once. I really need this number.
The telephone service is automatically called up or offered. I have no influence on it. You can ignore it. I wrote to you earlier that I need the pnc number to call up an exploded view. If you give me this number, I will call up the exploded view and then suggest how to do it.
Now I have called up the exploded view. You have to remove the complete outer casing to open the screws of the display and the control unit. When you have removed the outer cover, the screws for the operating surface must also all be removed. Have you already loosened all these screws?
Okay, once you have unscrewed the screws from the surface, you should be able to remove the first cover and then the media surface and then the lighting.
Ok good luck