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KevinWhiteJA
KevinWhiteJA, Handyman
Category: Small Appliance
Satisfied Customers: 6435
Experience:  Worked on Electronics for more than 15 years
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Our DC35 is fully charged but not working can you tell me

This answer was rated:

Our DC35 is fully charged but not working can you tell me which part needs replacing the battery in only 12 months old
JA: Who makes your appliance?
Customer: Dyson
JA: How long has this been going on with your Dyson vacuum? What have you tried so far?
Customer: We only noticed it yesterday nothing except I left in the cleaner dock overnight
JA: Anything else we should know to help you best?
Customer: i don’t think so

Good morning,

You have reached Justanswer UK, an independent paid question and answer platform that matches experts in various skills to customers.

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your appliance.

I understand how frustrating that can be.

If you don’t mind, please allow me a few minutes to check its schematics and then type the answer.

Customer: replied 13 days ago.
Ok

The automated phone call message is optional and premium service.

Sorry, I am not available for phone calls, and I am happy to help this way.

However, if you opt for phone call then another expert will call you based on their availability.

This indicates either the charger is faulty and/or battery will need replacement.

You may try this:

Please leave it unplugged for few minutes.

Then press and hold the ON button; whilst holding the ON button put the charger back on and let go the button after around 20 seconds.

See if it works, if the issue is still there, I am afraid the battery pack and/or charger will need replacement.

Usually the battery lasts for around 3-4 years.

You may contact Dyson at 0800(###) ###-####to order the part.

Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!

I hope you enjoyed your experience with Justanswer UK today.

Have a wonderful day.

KevinWhiteJA and other Small Appliance Specialists are ready to help you
Customer: replied 11 days ago.
Ok

If there is anything else I can help you with, please let me know.

Cheers