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My name is ***** ***** I will assist you with your appliance today.
I am sorry to hear you are having trouble with your appliance.
I understand how frustrating that can be.
This indicates either the charger is faulty and/or battery will need replacement.
You may try this:
Please leave it unplugged for few minutes.
Then press and hold the ON button; whilst holding the ON button put the charger back on and let go the button after around 20 seconds.
See if it works, if the issue is still there, I am afraid the battery pack and/or charger will need replacement.
Usually the battery lasts for around 3-4 years.
You're welcome and Good Luck.
Please let me know if you need me to clarify anything or if you have any additional questions-I am happy to help!
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Have a wonderful day.
I understand, you may contact the manufacturer and check if they can repair it under warranty.
If there is anything else I can help you with, please let me know.