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Tim JA
Tim JA, Mechanic
Category: Small Appliance
Satisfied Customers: 3057
Experience:  Owner at Self-employed
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We bought a Hobbs kettle from Argos on the 29th November

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Hi
JA: Hello. How can I help?
Customer: We bought a Russell Hobbs kettle from Argos on the 29th November 2020 and unfortunately on Saturday it just stopped working. I understand that it has a two year guarantee and would like to ask how we proceed.
JA: What's the brand and model of your kettle?
Customer: 25512 A cream Worcester stainless steel kettle
JA: What have you tried so far with your kettle?
Customer: I’ve tried to see if it was the fuse in the plug but that was fine.
JA: Anything else we should know to help you best?
Customer: Not really it was working perfectly until then.
Customer: replied 16 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 16 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Good afternoon, and welcome to the Technical section in Just Answer, an independent paid question and answer platform that matches customers' questions to experts in various skills. My name is ***** ***** I'll be happy to help you today.

I'm sorry to hear of your kettle problem.

To claim under the Russell Hobbs warranty, please call the Customer Contact Centre, on 0345(###) ###-####/b>.  The lines are open 9am to 5pm, Monday - Friday.

If this doesn't answer your question, please come back to me.

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Customer: replied 16 days ago.
Thank you I will try tomorrow

OK.  I'll leave this topic open in case you have any follow-up questions.

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