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KevinWhiteJA
KevinWhiteJA, Handyman
Category: Small Appliance
Satisfied Customers: 8175
Experience:  Worked on Electronics for more than 15 years
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Hope you are well. My lovely induction microwave has a

Customer Question

Hi Pearl, hope you are well. My lovely induction microwave has a problem. Model NN-CF87LB is saying H98 and I don’t know what’s wrong with it - can’t find the manual
JA: What's the brand and model of your microwave? How old is it?
Customer: It’s just over a year old. Panasonic NN-CF87LB
JA: How long has this been going on with your Panasonic microwave? What have you tried so far?
Customer: Turned on & off, taken out plug. Reset the timer & tried to cook something but message is still coming up
JA: Anything else we should know to help you best?
Customer: no just that I can’t afford an engineer & new parts but if that’s what’s needed I will have to
Submitted: 17 days ago.
Category: Small Appliance
Expert:  KevinWhiteJA replied 17 days ago.

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Panasonic Microwave.

Expert:  KevinWhiteJA replied 17 days ago.

Please allow few minutes while I check its schematics and then type the answer.

Customer: replied 17 days ago.
Thank you Kevin
Expert:  KevinWhiteJA replied 17 days ago.

H98 in your Panasonic Microwave indicates, an issue with the Magnetron that is faulty and will need replacement.

When you turn on the Microwave it starts and then after few seconds magnetron kicks in however, if control detects magnetron has not started to heat it will turn itself off or even trip the circuit.

When magnetron is faulty the Invert board is replaced as well.

Expert:  KevinWhiteJA replied 17 days ago.

Sorry about the bad news.

Alternatively, you may call Panasonic at 0344(###) ###-####/b> to book repair.

If there is anything else I can help you with, please let me know.

Customer: replied 17 days ago.
Oh no! That sounds expensive what happens next?
Expert:  KevinWhiteJA replied 17 days ago.

I understand, the cost of repair will be around £150-£200, you may call Panasonic and see if they can repair it under warranty as, it is just over a year old.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 17 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

Customer: replied 17 days ago.
Thank you
Expert:  KevinWhiteJA replied 17 days ago.

You are very welcome and Good Luck.

Have a wonderful day.