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KevinWhiteJA
KevinWhiteJA, Handyman
Category: Small Appliance
Satisfied Customers: 8542
Experience:  Worked on Electronics for more than 15 years
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Dyson v7 q0, Dyson v7 vacuum stopping & starting when

Customer Question

Dyson v7 q0
JA: How old is your Dyson vacuum?
Customer: Dyson v7 vacuum stopping & starting when hoovering as if not charging properly
JA: How long has this been going on with your Dyson vacuum? What have you tried so far?
Customer: Maybe 3/4 using it checked charging properly but dont know what else to try
JA: Anything else we should know to help you best?
Customer: No
Submitted: 13 days ago.
Category: Small Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good morning and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Dyson Vacuum.

Expert:  KevinWhiteJA replied 13 days ago.

Please allow few minutes while I check its schematics and then type the answer.

Customer: replied 13 days ago.
Th kyou bought 27/12 /20
Expert:  KevinWhiteJA replied 13 days ago.

This indicates either the charger is faulty and/or battery will need replacement.

You may try this:

Please leave it unplugged for few minutes.

Then press and hold the ON button; whilst holding the ON button put the charger back on and let go the button after around 20 seconds.

See if it works, if the issue is still there, I am afraid the battery pack will need replacement.

Usually the battery lasts for around 3-4 years.

Alternatively, you may call Dyson at 0800(###) ###-####/b> to order the part/to book repair.

If there is anything else I can help you with, please let me know.

Customer: replied 13 days ago.
Dont know how to check these ***********
Expert:  KevinWhiteJA replied 13 days ago.

Please read and follow my previous advise. 

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 13 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.