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KevinWhiteJA
KevinWhiteJA, Handyman
Category: Small Appliance
Satisfied Customers: 8542
Experience:  Worked on Electronics for more than 15 years
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When i placed food in my Kenwood microwave it doesn't get

Customer Question

Hello
JA: Hello. How can I help?
Customer: When i placed food in my Kenwood microwave it doesn't get heat up
JA: Do you know the model of your Kenwood microwave? How old is it?
Customer: the light comes on it starts when i set timer but food doesn't get hot
JA: How long has this been going on with your Kenwood microwave? What have you tried so far?
Customer: for 1 month now I have tried and switched off completely and put back on again but it doesn't make any difference
JA: Anything else we should know to help you best?
Customer: that's all.
Submitted: 13 days ago.
Category: Small Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Good afternoon and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Kenwood Microwave.

Expert:  KevinWhiteJA replied 13 days ago.

Please provide its complete model number (from the label/rating plate located inside the door).

Customer: replied 13 days ago.
K25MSS11
Expert:  KevinWhiteJA replied 13 days ago.

Thank you.

This indicates an issue with the Magnetron and/or High voltage transformer, that is faulty and will need replacement.

When you turn on the Microwave it starts and then after few seconds magnetron kicks in however, if control detects magnetron has not started to heat it will turn itself off or even trip the circuit or will keep on running without heating.

When magnetron is faulty the Inverter board is replaced as well.

Alternatively, you may call Kenwood at 0344(###) ###-####to book repair.

If there is anything else I can help you with, please let me know.

Expert:  KevinWhiteJA replied 13 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.