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KevinWhiteJA
KevinWhiteJA, Handyman
Category: Small Appliance
Satisfied Customers: 8542
Experience:  Worked on Electronics for more than 15 years
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My dysentery DC 44 Animal isn’t working, the light comes on

Customer Question

My dysentery DC 44 Animal isn’t working, the green light comes on after charging but no power can you help
JA: What's the brand and model of your lighting? How old is it?
Customer: Sorry lm enquiring about a dyson cordless vaccum
JA: What's the brand and model of your lighting? How old is it?
Customer: DC44Animal
JA: How long has this been going on with your lighting? What have you tried so far?
Customer: When l press the button to use vaccum after charging it comes up green but no power we’ve taken charger out of holder and charged from a different socket over night still no powerb
JA: Anything else we should know to help you best?
Customer: No that’s the main problem
Submitted: 13 days ago.
Category: Small Appliance
KevinWhiteJA
Expert:  KevinWhiteJA replied 13 days ago.

Good day and Welcome to Justanswer,

My name is ***** ***** I will assist you today.

I am sorry to hear you are having trouble with your Dyson Vacuum.

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Expert:  KevinWhiteJA replied 13 days ago.

Please allow few minutes while I check its schematics and then type the answer.

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Expert:  KevinWhiteJA replied 13 days ago.

This indicates either the charger is faulty and/or battery will need replacement.

You may try this:

Please leave it unplugged for few minutes.

Then press and hold the ON button; whilst holding the ON button put the charger back on and let go the button after around 20 seconds.

See if it works, if the issue is still there, I am afraid the battery pack will need replacement.

Usually the battery lasts for around 3-4 years.

Alternatively, you may call Dyson at 0800(###) ###-####/b> to order the part/to book repair.

If there is anything else I can help you with, please let me know.

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Expert:  KevinWhiteJA replied 13 days ago.

I hope I was able to answer your question.

If you would like to ask me another question in the future, you can add me as a favorite Expert.

You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish.

Have a wonderful day.

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