Small Engine Problems? Ask an Engine Mechanic for Answers ASAP
Hello and welcome to JustAnswer! My name is***** a technician with over 10 years of experience, and I'll be assisting you today. Sorry to hear your having issues, please stand by while I look into the problem for you, this is not an immediate service however I will try and respond as soon as possible.
Have you removed the battery from the trimmer?
There should be an separate charging cradle for the battery, worth double checking the packaging its rather large (double the size of the battery) so suggests its been missed in packaging, and would contact the retailer to get a replacement shipped to you
It was a pleasure to assist you today. I hope the above answers the question. If you are happy for the question to be closed there is no need to reply (as this will reopen the question), however do let me know if you have any follow up questions.