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Randy SmartphoneTech
Randy SmartphoneTech, Technician
Category: Smartphones
Satisfied Customers: 10402
Experience:  Smartphone technician.
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I have an iphone 5 on orange pay as you go uk, I am using the

Customer Question

I have an iphone 5 on orange pay as you go uk, I am using the same pop and smtp settings that I use for my outlook account on my laptop and android phone (o2 payg) which 100% are correct and work fine on everything other than the iphone, if I try to send a message from my iphone using the orange account I get the msg the sender address was rejected by the server every time I try to send an email from my iphone 5 on orange network. I can still receive msgs on the iphone but can t send.... Can anyone help?
Submitted: 4 years ago.
Category: Smartphones
Expert:  Randy SmartphoneTech replied 4 years ago.
My name is Randy. I will assist you with your iPhone 5 email.

Follow these steps to add an email account on your Apple iPhone 5.

First things first, you'll need your POP password, but don't worry if you don't have it handy. It's very easy to retrive, just follow these simple steps.

  1. Log into email account.
  2. Click on My Settings.
  3. Click on Receive my POP password by SMS.
  4. Click Send.
  5. Then you can now continue to set-up your email on the iPhone.

Before you begin, make sure WiFi is switched off for the account to verify.

  • Tap Settings.
  • Tap Mail, Contacts, Calendars.
  • Tap Add Account.
  • Tap on Other.
  • Tap Add Mail Account.
  • Enter your account information and then tap Save.
  • Please note that email uses a pop password which is separate from the main password for the account.
  • On the next page you must type in the settings as shown for Incoming Mail Server and Outgoing Mail Server. Ensure the Outgoing details also show the username and password. make sure that at the top of the page POP is highlighted in Blue. Then tap save. Please note, if the username doesn't work, ask the customer to use their mobile number. For example - [email protected].
  • When the iPhone attempts to set up an email address, it will automatically try and use SSL security, doesn't use this so, when it asks "Do you want to try setting up the account without SSL", tap "Yes". To get to this step may take a while. Please be patient. Even if this fails it will eventually give you an error. As the iPhone checks the Incoming and Outgoing mail server details, it may ask you if you want to try setting up the account without SSL twice. This is normal. Do not be concerned. Once the iPhone has verified the POP settings, it will briefly tick all the information fields. The account should now be ready to use for incoming and outgoing mail. The iPhone should automatically set the server port to 587. To check this, go into the email settings and scroll down to the Outgoing Mail Server and tap on
  • Tap on the box under the Primary Server.
  • If the port is shown as 587, press the home button to return to the front screen. Email should now be set up and working successfully for both incoming and outgoing services.
Expert:  Randy SmartphoneTech replied 4 years ago.
Hi ,

I'm just following up with you to see how everything is going?
If you need more assistance please let me know.