How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet-Smartphone Tech Your Own Question
Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 39628
Experience:  Troubleshoot issues with smartphones.
Type Your Smartphones Question Here...
Viet-Smartphone Tech is online now

Hi my name is XXXXX XXXXX got this phone and deleted my app

Customer Question

Hi my name is XXXXX XXXXX got this phone and deleted my app store by my stake ive tried absaloutly everything and still cant do anything so PLEASE can someone help me thanks
Submitted: 3 years ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 3 years ago.

Hello Susan! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Can you confirm you have Apple iPhone? If yes, please try the following:


- Please go to Settings -> Reset -> Reset Home Screen Layout, then see if App Store icon is back.


- If that does not work, then try:


  • Go to Settings > General > Restrictions, and enter your passcode,
  • Select the App Store icon, and turn it ON.


- If it still does not work, press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together on the iPhone for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

Edit: It looks like you are not there right now. When you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,