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Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 39903
Experience:  Troubleshoot issues with smartphones.
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Hi I have the finger print on my samsung s5 it had update yesterday

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Hi I have the finger print on my samsung s5 it had update yesterday now wont recognise my print and have for got my alternative pass code please can you help

Hello Janet! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. After entering the wrong passcode many times, does it give you the option to enter your google / gmail account email address and password? If not, we would have reset the samsung s5 smartphone. Is it okay to reset the phone and re-set it up fresh?

Please let me know. Thank you,

Customer: replied 3 years ago.

yes is fine to rest

Thank you. Please try:

1. Before resetting your phone, turn it off and then on again. (Press & hold the power on/off button on the phone for about 10 seconds until it powers off, then turn it back on and check.) If your phone won't turn off, remove and then reinsert the battery.
2.Using your thumb or finger, lift up the back cover using the small notch at the top-left of the phone.
3.Remove the battery, wait for a few seconds, and then reinsert the battery.
4.Line up the battery cover hinge with the designated holes inside the phone, then push the cover down until it clicks into place.
5.Press and hold at the same time the 3 buttons: Volume up, Home and Power buttons until the Samsung logo appears on the screen.
6.Scroll to wipe data/factory reset by pressing the Volume down button.
7.Press the Power button.
8.Scroll to Yes -- delete all user data by pressing the Volume down button.
9.Press the Power button.
10.The phone will now wipe all contents.
11.Press the Power button.
12.The phone will now reboot to the initial setup screen.

Video instructions:

Reference / illustrations:

Please let me know. Thank you,

Customer: replied 3 years ago.

nope not working

only giving me flight mode restart etc

I'm sorry, the steps must be done exactly. Can you watch the video instructions at the website below:

(Make sure the phone is powered off completely before doing the steps.)

Please let me know. Thank you,

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