Smartphone Questions? Ask A Smartphone Technician for Answers
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. What happens to your previous Microsoft username/account?
Do you have any data, such as photos you want to keep? If yes, please connect your smartphone to your computer and back it up. Because changing the Microsoft username/account would require you to reset the smartphone and re-set it up fresh with a new Microsoft username/account.
Hi, Please do not rate my service until we are finished. Please just reply back at the box below to continue. Thank you.
Are you there?
Sorry to take so long, can't save photos and contact names to my computer, haven't done this before.....
That's okay. What happens to your current Microsoft username/account?
I would like to change to the same as my laptop
I see, have you downloaded and installed the Nokia Suite software yet? That software is for backing up your photos, contacts, etc.:http://www.nokia.com/global/support/nokia-suite/
Are you downloading / installing the Nokia Suite software?
Sorry again, I'm having trouble following the software. Have connected via cable to my laptop but can't get connected. I have a Nokia Lumia 520, I'm sure this should be a simple thing! I am trying...
Sorry, first, were you able to download and install the Nokia Suite software?
Sorry, can we do a remote session, so I can help installing the Nokia software directly on your computer together with you?
Please click on the website below in order to connect with me:http://www.justanswer.com/remotedesktop/join.aspx?Session=1ef78ff6-4c80-4980-8309-9e9a814a658d, there, click on "I Agree" at the bottom, then allow the Elsinore.ScreenConnect file / program to run when prompted.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.