How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet-Smartphone Tech Your Own Question
Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 39629
Experience:  Troubleshoot issues with smartphones.
Type Your Smartphones Question Here...
Viet-Smartphone Tech is online now

Hi, i've forgotton password ***** my phone. I was using fingerprint

This answer was rated:

Hi, i've forgotton password ***** my phone. I was using fingerprint recognition buts its asking for alternative password ***** can't remember it. Can't get into phone

Hello Tracey! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the model of your phone?

Do you mean you are not able to use your phone now? In this case, we would need to reset the iPhone.

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Hi, Galaxy S5

Yes, can't use it

Thank you. Please try the fix below:

  1. Turn the Galaxy S5 off by pressing & holding the Power button, then select the Power off option.
  2. Now press and hold the 3 buttons: Volume Up, Home, Power together at the same time until you see the Android logo on screen.
  3. Then use Volume Down to highlight the wipe data/factory reset option and press the Power button to select it.
  4. Use Volume Down again to highlight Yes – delete all user data and press Power.
  5. Wait until you see the reboot system now option and then use the Power button to select it.
  6. Then the phone will let you re-set up and use again.

Please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,

Viet-Smartphone Tech and other Smartphones Specialists are ready to help you