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Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 39860
Experience:  Troubleshoot issues with smartphones.
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I have recently upgraded my phone to a Galaxy S5 from EE however

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I have recently upgraded my phone to a Galaxy S5 from EE however I have set up the finger print security and given an alternate password. Now the phone refuses to accept either leaving me locked out. what can I do?

Hello ! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Does it give you any other option after entering the password ***** few times?

Is it okay to reset the phone, so you can re-set it up fresh with a new password ***** want?

Please reply at the box below. Thank you.

Customer: replied 3 years ago.

1 no

2 yes please

Thank you. Please power off the phone
, then with the phone powered off, press at the same time the 3 buttons: Volume Up, Home, Power until the Samsung logo appears, then release
, then do you see a recovery menu?
Please let me know, so I can provide the next step. Thank you.
Customer: replied 3 years ago.

yes it says reboot sytem now

Great. Please use the Volume Down button to highlight the option "wipe data/factory reset", then press the Power button
, then use Volume Down button to highlight Yes..., then press Power button.
Please let me know. Thank you.
Customer: replied 3 years ago.

I have done this.

Great. With the option "reboot system now" highlighted, please press the Power button, then the phone will restart, and it will let you re-set up the phone.
Please confirm. Thank you.
Customer: replied 3 years ago.

It is starting up as when I first received it.

That looks good. Please continue the setup, then let me know. Thank you.
Viet-Smartphone Tech and other Smartphones Specialists are ready to help you
Customer: replied 3 years ago.

ok I can now download by backed up data. everything appears ok.

thanks.

You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience