How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet-Smartphone Tech Your Own Question
Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 39872
Experience:  Troubleshoot issues with smartphones.
Type Your Smartphones Question Here...
Viet-Smartphone Tech is online now

How do i get into my samsung galaxy s6 without a backup code

This answer was rated:

how do i get into my samsung galaxy s6 without a backup code when it doesnt recognise my thumb print??

I'm sorry about the issue. Is it okay to reset the phone fresh, so you can re-set it up fresh, like brand-new, with a new code/password ***** want?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

i dont know how to do that, would I have to go into a phone shop?

No, you do not need to go to the phone shop. Please try the following:

  1. Turn off the phone by using the Power button (press and hold it , then select Power Off option.)Reset SAMSUNG G920F Galaxy S6
  2. Now press and hold together the 3 buttons: Volume Up + Home button + Power button, until you see Samsung logo.Reset SAMSUNG G920F Galaxy S6
  3. Then select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.
    Reset SAMSUNG G920F Galaxy S6
  4. Choose "Yes -- delete all user data" to confirm the whole operation.Reset SAMSUNG G920F Galaxy S6
  5. After that select option "reboot system now" by pressing Power button.Reset SAMSUNG G920F Galaxy S6
  6. Then check.

Please reply back to continue. Thank you.
Viet-Smartphone Tech and other Smartphones Specialists are ready to help you