Smartphone Questions? Ask A Smartphone Technician for Answers
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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Phone and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the phonw.
Let me know the results please
Thank you Nadine
Can you power off the phone.
Then hold volume UP and power until you get to a menu
Can you get to this menu? Please let me know
It is the internal mainboard that has faulted, this is the only cause remaining.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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