Smartphone Questions? Ask A Smartphone Technician for Answers
Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
As long as the phone has a web browser on it you can, go to www.orange.co.uk/topup and you can access the account there.
This video will show you how to do this.
Let me know please how you go.