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Pete, Engineer
Category: Smartphones
Satisfied Customers: 26356
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I've just had to change my phone as the screen is broken and

Customer Question

I've just had to change my phone as the screen is broken and I can't get my contacts or photos from the broken phone to put on my new phone as I couldn't get code my new phone asked for to retrieve my contents
Assistant: When were you last able to use your phone?
Customer: Yesterday morning
Assistant: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: The only backup I had is my old phone I thought everything was backed up with cloud
Assistant: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No I don't think so
Submitted: 8 months ago.
Category: Smartphones
Expert:  Pete replied 8 months ago.

Hi! My name is***** am the expert who will be assisting you today.

Have you tried logging in to your Google account to check if your contacts and photos are backed up there?

Customer: replied 8 months ago.
No I don't remember password
Customer: replied 8 months ago.
My contacts and photos don't seem to be backed up if I remotely connect will I definitely get everything back.
Expert:  Pete replied 8 months ago.

Ok, you will need to check if the information is backed up in Google first.

If you don't remember your password, you can reset it at