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Cris, Computer Expert
Category: Smartphones
Satisfied Customers: 8085
Experience:  Android and iPhone Specialist. Knowledge of rooting, flashing, and troubleshooting many devices.
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My Samsung S8 (fully charged) won't turn on. Sorry, got that

Customer Question

My Samsung S8 (fully charged) won't turn on.
JA: What device is not powering up?
Customer: Sorry, got that wrong. Galaxy S6
JA: When did you last charge your Galaxy?
Customer: Overnight.
JA: Have you tried a force reboot (pressing and holding the Power and Volume Down buttons)?
Customer: Yes.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: That's about all I can tell you.
Submitted: 6 days ago.
Category: Smartphones
Expert:  Cris replied 5 days ago.

Hi, thanks for using I am Cris. Sorry to hear about your issue I will do my best to quickly assist. Allow me a moment to provide a solution.


Expert:  Cris replied 5 days ago.
  1. If connected to the charger disconnect for 30 seconds.
  2. Then plug it back in and leave it on the charger.
  3. After 5 minutes press and hold the power button for up to 1 minute or until the phone turns on which ever is shorter.
  4. Then allow the phone to boot up and do not disconnect until 100% fully charged.

Let me know the outcome or if you need further assistance. Thanks, Cris.

Customer: replied 5 days ago.
Phone did not power up after step 3.
Expert:  Cris replied 5 days ago.

Can you attempt the solution one more time it can take 1-2 tries sometimes before it works.

Customer: replied 5 days ago.
I have tried that several times now and all I get is a sore thumb!
Expert:  Cris replied 5 days ago.

Unfortunately your phone's battery may have gone bad. How long have you had the phone?

Customer: replied 5 days ago.
Bought 2 years ago second-hand. Yes, I had suspected it might be a battery issue.
Expert:  Cris replied 5 days ago.

Contact Samsung Galaxy support at 1(###) ###-#### There could be a chance that they will cover the battery if not they will provide you a exchange or battery replacement. I know this maybe not the answer you were hoping for but do to circumstances the solution I can provide you. Let me know if you have any further questions.

Customer: replied 5 days ago.
Thank you.
Expert:  Cris replied 5 days ago.

You're very welcome.