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Jeffrey B
Jeffrey B, Specialist
Category: Smartphones
Satisfied Customers: 5543
Experience:  ICT Support 1/2/3/ Line at Peopleware
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I have a Sony xperia 10 plus. While using the Viber

Customer Question

Hello. I have a Sony xperia 10 plus. While using the Viber application, the front camera turned off and no longer works. I reset the phone but to no avail.
JA: Who makes your camera?
Customer: Cannot be connected.
JA: Anything else you want the Camera Expert to know before I connect you?
Customer: Just this
Submitted: 1 year ago.
Category: Smartphones
Expert:  Virtual-mod replied 1 year ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Jeffrey B replied 1 year ago.

Hello, my name is*****'m happy to assist you today with your Sony xperia 10 plus, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

Press and hold together Power Button + Volume Up Button; Wait until Vibrate and then Release All Button; Then SONY XPERIA 10 (PLUS) will reboot or restart.

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 1 year ago.
I tried to do what you recommended but the front camera doesn't work..
Expert:  Jeffrey B replied 1 year ago.

i am so sorry, i somehow missed this message.

i am available

Kind regards,

Jeffrey