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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 3106
Experience:  Experience in supporting and using smartphones.
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I have an iPhone XR that has gone completely dead. It does

Customer Question

I have an iPhone XR that has gone completely dead. It does not respond even when I plug it in to charge. It was working normally and had quite a lot of charge,
JA: When did you last charge your phone?
Customer: Last night
JA: Have you tried a force reboot (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?
Customer: It doesn't have a home button
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: I dint think so, thank you.
Submitted: 1 year ago.
Category: Smartphones
Expert:  Vinod Menon replied 1 year ago.
Hi
Sorry to hear about your issue :(
Let’s try a reset first.
Press and quickly release volume up button.
Now, press and quickly release volume down button.
Now hold down the power button for 10-30 seconds.
Let me know whether it turns on.
Thank you
Vinod
PS: if you are offered remote assistance please ignore it as it is system generated.
Customer: replied 1 year ago.
Thank you. It did respond eventually.thanks for your help
Expert:  Vinod Menon replied 1 year ago.
Good to know it worked :)
I am assuming it was just frozen.