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Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 53892
Experience:  Troubleshoot issues with smartphones.
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My Samsung note 9 a playing up, samsung note 9 plus, plus

Customer Question

hi my Samsung note 9 a playing up
JA: What Samsung product do you have?
Customer: samsung note 9 plus
JA: What have you tried so far with your Samsung product?
Customer: plus turn it off taken the chip out and the voice activated keeps talking without me using any of my apps ie internet and so on.
JA: Which software or app can I help with?
Customer: all.
JA: What have you tried so far with your software?
Customer: none of it is responding I can't answer my phone ect
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I'm using a friends phone.
Submitted: 1 year ago.
Category: Smartphones
Customer: replied 1 year ago.
How much longer is it going to take?
Expert:  Viet-Smartphone Tech replied 1 year ago.

Hi,
I'm sorry about your issue. I'm glad to assist you today. Does it let you power power off / restart your Samsung phone?

Please reply at the box below, then click on the Send button below. Thank you,

Expert:  Viet-Smartphone Tech replied 1 year ago.

Please press and hold both the Volume Up and Volume Down buttons on your Samsung phone for three (3) seconds. That should turn off the Voice Assistance option. If that does not work, please try the followings:

You can go to Settings > Accessibility > Screen reader or Vision option, then turn off the Voice Assistant option there. Notes:

  • To scroll, you need to use two fingers to swipe / scroll the screen.
  • To select an option, you need to tap once on that option, then double-tap on that option.

- Here are the full steps for how to turn off Voice Assistant:

  1. Make sure you are at the home / main screen on your phone.
  2. Use two fingers to swipe the screen from bottom to top.
  3. Tap once on the Settings app icon (the gear / wheel icon), then double-tap on Settings.
  4. Scroll down using two fingers until you see the Accessibility option.
  5. Tap once on the Accessibility option, then double-tap on Accessibility.
  6. Tap once on the option Screen reader or Vision, then double-tap on Screen reader or Vision.
  7. Tap once on the Voice Assistant option, then double-tap on Voice Assistant.
  8. Tap once on the OK option, then double-tap on OK.
    - That should disable the Voice Assistant.

Also, please click on the two websites below for the two instruction videos:

https://www.youtube.com/watch?v=RTB6lgr5EsY

https://www.youtube.com/watch?v=osqsl-joZog

We can schedule a time. Please reply at the box below, then click on the Send button below. Thank you for your patience.