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Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 49691
Experience:  Troubleshoot issues with smartphones.
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I bought an I phone 7 refurbished on 24th March 2020 now

Customer Question

Hi there I bought an I phone 7 refurbished on 24th March 2020 now 27th June 2020 phone has now stopped working will not switch on just blank screen have battery is as far as I know fully charged
JA: When did you last charge your phone?
Customer: 25th June for about 6 hrs
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: Yes
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I do not use giff gaff SIM card as have been using my own one
Submitted: 5 days ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 4 days ago.

Hi,
I'm sorry about your iPhone issue. I'm glad to assist you today. On your Apple iPhone 7, please press and hold both the Top (or Side) button and the Volume Down buttons for at least ten seconds until you see the Apple logo, and check.

Does that do anything? What's showing on your iPhone 7's screen now?

We can schedule a time. Please reply at the box below, then click on the Send button below. Thank you for your patience.

Customer: replied 4 days ago.
The apple icone appears then the enter your password ***** appears but it will not let me enter the password
Expert:  Viet-Smartphone Tech replied 4 days ago.

Please triple-click the Home button on your iPhone 7, and check. Thank you for your patience.

Customer: replied 4 days ago.
I tried your suggestion and the phone opened up and let me put in the password ***** was very slow it worked for about five minutes then shut down again I am not happy with this as I have only had the phone for a short while can you give me the details of how to send the phone back to Giffgaf please as it is not fit for purpose
Expert:  Viet-Smartphone Tech replied 4 days ago.

I'm sorry. It looks like you got a bad phone. Don't worry, you can ask giffgaff for warranty repair / replacement at the website below:

https://www.giffgaff.com/help/articles/return-or-repair-a-faulty-phone

- Or use the option Ask an agent for help at the website below:

https://www.giffgaff.com/boiler-plate/contact

- Or check warranty at the website below:

https://checkcoverage.apple.com/

https://getsupport.apple.com

Please let me know if you have any other electronics / computer question / issue. Thank you for your patience.