Smartphone Questions? Ask A Smartphone Technician for Answers
Hello, my name is*****'m happy to assist you today with your Motorola Moto G mobile phone, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
To move an application to the SD card go into settings > apps > scroll down to the application you want to move and select it > storage >: switch the Storage location to the SD card.
Please let me know how this goes.
yes offcourse, take your time
I am here almost 24/7, just send me a message if you need me.
i am so sorry, i somehow missed this message.
i am online.
Thank you Felicity,
did we try this app here?:https://play.google.com/store/apps/details?id=braveheart.apps.app2sd&hl=en
I will be standing by.
understood, thank you
this is correct not all apps can be moved, except when you root your plhone.
no i meant root, this allows you to move other (buid in) apps,
did we also remove the cache from most apps?
take your time Felicity,
there are easy tools to root your phone here:https://play.google.com/store/apps/details?id=com.joeykrim.rootcheck&hl=en
please Stay well Felicity,
What is the biggest app in memory you have on the phone?
we can delete the local cahceh of the biggest apps on your phone .
we did clear the c;ache of tythe youtube app?
To clear the app's cache go to Settings > Applications > Application manager > Storage > YouTube > Clear Cache
take your time
can we now install other apps?
when we try the app2sd app now, does it move the apps?
does it work then?
we can try to install walwarebytes, this also removes old cache from the p;hone.
I will be online.
this link please:https://www.malwarebytes.com/android/
did we follow the steps here?:https://play.google.com/store/apps/details?id=com.google.android.apps.nbu.files&hl=en
yes correct, that is the same kind of software.
take your time Felicity
just message me when you are back online again.