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Richard
Richard, Hardware Engineer
Category: Smartphones
Satisfied Customers: 65440
Experience:  Extensive Smartphone Issue Resolvement
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I want to unlock my phone, Samsung S8, how can I do that?

Customer Question

I want to unlock my phone , Samsung S8, how can I do that?
JA: When were you last able to use your phone?
Customer: like 6 mouth ago
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: I do that , but isn't work
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: YEs
Submitted: 18 days ago.
Category: Smartphones
Expert:  Virtual-mod replied 18 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

The ONLY way to remove the lock is to reset the device , which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data.

I am sorry but you will need to reset the device, this will remove the data but you cannot avoid this sorry.

To do this

Go to http://android.com/devicemanager

Sign in with the account you used on the device

Choose Erase

It will reset so you can set it up again

I then advise you install the app Dropbox on your phone as this will then backup your photos, films and files online so you can avoid losing this in the future.

You can also check if your photos where backed up on this link

http://photos.google.com

Just make sure to sign in with the same account you used on the device

Let me know how you go please