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Pete, Engineer
Category: Smartphones
Satisfied Customers: 26204
Experience:  Over 20 years of experience in the Electronics and IT industries.
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I have broken my J3 phone by putting old sim card from

Customer Question

Hi I have broken my J3 phone by putting old sim card from another older phone into the phone not using the adaptor. It is now stuck. Is there a way I can get another phone as the back does not come off these J3 phone
JA: When did you last charge your phone?
Customer: my contract does not expire until September 2020
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: yes have tried everything - the card is too big and will not come out
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: just want to know if i can bring forward an upgrade?
Submitted: 7 days ago.
Category: Smartphones
Expert:  Pete replied 7 days ago.

Hi! My name is***** am the expert who will be assisting you today.

The only way to get a stuck SIM out is by using tweezers or a pin to poke it out, or sending the phone to a repair centre.

Most providers will allow you to bring forward an upgrade - you will need to get in touch with them directly.

Please let me know if you have any further questions on this topic and I'll be more than happy to help.

Have a good day and stay safe,