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Rei Guimmayen
Rei Guimmayen,
Category: Smartphones
Satisfied Customers: 3341
Experience:  IT Supervisor at Fairmont Hotel Makati
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I cannot remember my password on my iPad! My apple ipad, I

Customer Question

I cannot remember my password ***** my iPad !
JA: Just to clarify, what device or product are you trying to access?
Customer: My apple ipad
JA: When did you last change your password ***** Apple ID?
Customer: I carnt remember but it’s telling me that I have to log on as someone as put find my IPhone which I haven’t done
JA: Did you try resetting through Apple's online account reset tool?
Customer: I cannot get any further on my iPad as it says Activation Help
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no thank you .. just need to get it up and going
Submitted: 6 days ago.
Category: Smartphones
Expert:  Rei Guimmayen replied 6 days ago.

Hi! Welcome to JustAnswer.com, an independent Question and Answer site. My name is ***** ***** I will be assisting you today.

I am sorry to hear that you are facing this issue with your iOS device. I know that can be frustrating but I am here to help you. Hopefully we can have this resolved quickly.

Please note: If you get an offer for premium service please hold off on that for now. That offer is automatically generated by this website, not by me.

Here is how you can fix this.

Please go to this link http://appleid.apple.com/ and click "Forgot Apple ID or password?"

Then try to recover your account using on-screen instructions.

Unfortunately if you failed to provide verification details on your account, you cannot able to recover your Apple ID.

Please let me know if you have follow up questions. Thank you.

Customer: replied 6 days ago.
Thank you but I managed to sort it myself so can you return my money ?
Expert:  Rei Guimmayen replied 6 days ago.

I don't have access to your account details or charges, but customer service would be glad to help you with that.

For refund, please contact customer service at https://www.justanswer.com/help/contact-us