Smartphone Questions? Ask A Smartphone Technician for Answers
Hi and Welcome to JustAnswer.com! My Name is ***** ***** I look forward to assisting you today with your question. I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly
First, wait 20 minutes so the old reset code will be time out. Then open this site and reset the password *****> https://account.samsung.com/accounts/v1/MBR/resetPassword
Once done, check if you can sign in to your account.
Please let me know if that didn't work, so I will continue to help you until we fix the problem
Note: This is not my final answer. I strive to provide Excellent service or 5-star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate the answer bad or poor or anything and instead let me know by replying here and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.
You are welcome!
Can you try resetting from your computer?
I will try that and keep you posted. It's really starting to get to me as I was up till 3am trying to sort it out!
Thank you. Let me know if you have any difficulty
Hi, sorry it's taken me all day to get around to the computer and it's making no difference at all! It is now coming up with
To verify its you, click call me, which I do and nothing and the number isn't even mine so I am not sure where or who they are calling!
I'm sorry, if the recovery numbers are not yours, then you won't be able to reset the password. Who created the account for you?
It is possible that you are trying to reset and access some other account or you entered wrong phone number.
It is only supposed to ask for one code, not two codes. Since this is a personal account issue, I'm afraid I can't check it from here. So you need to contact Samsung itself and have them reset your account from their side by answering the necessary security questions. Open this site --> https://www.samsung.com/us/support/contact/
Click the Contact button at the bottom