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Richard, Hardware Engineer
Category: Smartphones
Satisfied Customers: 68283
Experience:  Extensive Smartphone Issue Resolvement
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My phone is showing invalid sim ,what can I do about it..?

Customer Question

My phone is showing invalid sim ,what can I do about it..? Mary
JA: Who is your current wireless carrier?
Customer: Bt
JA: Was your SIM card activated with your carrier? Is there a reason they might have deactivated it?
Customer: Not that I am aware of
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I am 82 and have my phone as. Security but don’t use it very often.
Submitted: 20 days ago.
Category: Smartphones
Expert:  Richard replied 20 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the phone until you see a menu and choose power off.
Then power on the phone and tell me how it still has the problem.
Thank you

Customer: replied 20 days ago.
Still reads invalid sim
Expert:  Richard replied 20 days ago.

If you put the sim card into a different phone, does it function in that?