Smartphone Questions? Ask A Smartphone Technician for Answers
Thank you for your question, my name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your device. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please remove the power to the device (so unplug it from the power socket)
Then wait 10 minutes, connect the power again to the device and tell me please if it is now operating correctly.
Let me know the results please