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Richard
Richard, Hardware Engineer
Category: Smartphones
Satisfied Customers: 73964
Experience:  Extensive Smartphone Issue Resolvement
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I am only getting 6 channels at the minute RTE2, media 1&2

Customer Question

I am only getting 6 channels at the minute RTE2, Virgin media 1&2 TG4 Tithe an Oireschtais and RTÉ News 9 radio stations. Would this be a technical, or need an update? Thanks
JA: What's the brand and model number of your TV? How old is it?
Customer: Model no. Is KDL-32EC301 Serial no.(###) ###-####software M8.717
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No I think that’s it
Submitted: 17 days ago.
Category: Smartphones
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 17 days ago.
I just answered that I was talking to someone about 10 mins ago he said to unplug tv and WiFi and get back but with WiFi being out I lost contact
Expert:  Richard replied 17 days ago.

What were the results of my instructions?

Customer: replied 17 days ago.
It is still the same
Customer: replied 17 days ago.
Can’t see how you would connect to my tv when it’s not a smart tv
Customer: replied 17 days ago.
Hello
Expert:  Richard replied 17 days ago.

Ok, please then call Virgin on 00 353 1(###) ###-####and check for any service outages please

Thank you

Customer: replied 17 days ago.
This is a joke it is not possible to connect to my tv I am not paying €26 when it can’t be done
Expert:  Richard replied 17 days ago.

please then call Virgin on 00 353 1(###) ###-####and check for any service outages please

Thank you

Customer: replied 17 days ago.
Can you tell me if I need to update this fecking tv
Expert:  Richard replied 17 days ago.

Please refer to one of my previous two messages to you

Customer: replied 17 days ago.
Why contact virgin im not with them
Expert:  Richard replied 17 days ago.

You indicated Virgin Media channels which is via them, if not where are you getting your signal from?