Smartphone Questions? Ask A Smartphone Technician for Answers
Thank you for using JustAnswer, an independent question and answer portal. My name is Sheri. I am sorry that you are experiencing this issue. I know it can be frustrating. I am happy to assist you and will do my best to resolve it for you quickly.
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Please power off the laptop by holding in the power button. Leave off for 15 minutes. Then plug into power and try powering on again and see if it applies any updates or comes up.
Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.
Expert Level Professional Consultant with over 25 years of experience
is it plugged in with a network cable or connected through wifi?