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Richard, Hardware Engineer
Category: Smartphones
Satisfied Customers: 75612
Experience:  Extensive Smartphone Issue Resolvement
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I payed the bill yesterday currently abroad can’t revive no

Customer Question

I payed the bill yesterday currently abroad can’t revive no texts
JA: What's the brand/model of your phone?
Customer: I phone 12
JA: How long has this been going on with your phone? What have you tried so far?
Customer: nothing I need it working to fly home
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no
Submitted: 22 days ago.
Category: Smartphones
Customer: replied 22 days ago.
Just want fixed
Expert:  Richard replied 22 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please hold the power button on the device until you see a menu and choose power off.

Then power on the device and tell me if it still has the problem.

Thank you

Customer: replied 22 days ago.
Still doesn’t let me
Customer: replied 22 days ago.
Sent a note
Expert:  Richard replied 22 days ago.

ok, so the issue is access gmail?

Customer: replied 22 days ago.
as I m locked out because I forgot my password ***** only reSt by my number we’re I’m not receiving texts stuck in Spain can’t travel as QR codes send to email
Expert:  Richard replied 22 days ago.

ok, it is sending it to the original country, it does not know you are in spain, you will need to wait until you are back in order to recover access to the account sorry.