Smartphone Questions? Ask A Smartphone Technician for Answers
Hello,My name is ***** ***** JustAnswer expert who has over 25 years of technical experience. I look forward to helping you, today.From this point forward, if I say anything that is not clear and understood, please let me know. I know how difficult it can be to communicate via the website using simple texts.Please, give me a few moments to look over your issue. I will respond below within the next one or two minutes.
You may press and hold the reset button on the back of the modem/router with a pin or bent paperclip for 15 seconds. After that is complete, you may use the default network name and password ***** connect.
If you plug the computer directly into the router without using the router, does it work?
Thank you. Let's begin the Secure Remote Assistance session now.
You must run the remote application on a computer. (You can't run it on a tablet, cell phone, or an iPad.)
Following the instructions below will start the remote session on your computer:--> Go to the computer.--> On the computer, go to the following website: https://JasonJones.ScreenConnect.com --> On the computer, on that page, enter the following two digit code: 39--> After you enter the code, click the Circle/Arrow button next to the code box and run the program. When you do that, a file will download. You must open that file and allow it to run. If given a window regarding the running of the application, choose -Continue installing from outside the Store-
In that case, the remote will not work.
What does that mean?
Plug the computer into the MODEM.
It is the box that plugs into the wall and gives you Internet. The modem is what is in between the wall and the router.
Okay, so plug the modem into the computer. When you do that, are you able to access the Internet?
In that case, you will need to call your Internet service provider and report the issue to them. There may be an issue with your account.
Who is your Internet service provider?
You may call them using your phone.
Who is your Internet provider?
They are the only ones who have access to your account.
The issue is that we don't have any access to your account. For this reason, you must contact that particular company directly, in order to rectify this problem.
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