How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Viet-Smartphone Tech Your Own Question
Viet-Smartphone Tech
Viet-Smartphone Tech, Smartphone Technician
Category: Smartphones
Satisfied Customers: 54532
Experience:  Troubleshoot issues with smartphones. Samsung Apple Motorola Pixel
30037186
Type Your Smartphones Question Here...
Viet-Smartphone Tech is online now

I have forgotten the password to get into my A41 samsung

Customer Question

I have forgotten the password ***** get into my A41 samsung galaxy and when I put in what I thought was the correct one, it times me out and won't give me the option to reset it.
JA: When were you last able to use your Galaxy?
Customer: On Wednesday 4th May
JA: Do you have a Google account linked to the phone?
Customer:***@******.***
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Do you need my number?
Submitted: 17 days ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 17 days ago.

Hi,
I'm sorry about your issue. I'm glad to assist you today. To confirm the issue, your phone login password ***** ***** working. Can you please press and hold both the Volume Down and Power buttons on your Samsung phone for about 15 seconds. Then wait a bit, then what happens when you enter your correct password *****? What does it say?
Please reply at the box below. Thank you.

Customer: replied 17 days ago.
My phone has restarted
Expert:  Viet-Smartphone Tech replied 17 days ago.

Thank you. Please log in your phone and see what happens. Please reply at the box below. Thank you.

Customer: replied 17 days ago.
It is still timing me out
Expert:  Viet-Smartphone Tech replied 17 days ago.

Does it let you type in your password? Thank you.

Customer: replied 17 days ago.
I can tupe it in, but it isn't right. How do I reset a password?
Expert:  Viet-Smartphone Tech replied 17 days ago.

Solution #1:

  1. Click on the website below:
    https://findmymobile.samsung.com
  2. There, sign in your Samsung account, if you have one.
  3. Then unlock your Samsung phone if it's there.

Solution #2:

  1. Click on the website below:
    https://www.google.com/android/find
  2. There, sign in your google gmail email address.
  3. Then erase your Samsung phone if it's there in order to re-set it up. Thank you.
Expert:  Viet-Smartphone Tech replied 17 days ago.

Solution #3:

  1. On your Samsung phone, press and keep holding both the Volume Down key and Power key for about 9 seconds for it to power off / restart the phone, then do the next step right away.
  2. Press and hold both the Volume Up key and the Power key at the same time.
  3. Keep holding these two keys together until the Android logo or the recovery menu appears on the screen.
  4. Press the Volume down key several times to highlight the option wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key to highlight option Yes....
  7. Press Power button to select.
  8. Once the reset process is finished, press the Power key to reboot system now.

Also, please click on the website below, and watch the instruction video there:

https://www.youtube.com/watch?v=U_00MxGdJrI

Please let me know if there is still any issue. Thank you for your patience.

Customer: replied 17 days ago.
It won't connect to this device finder
Expert:  Viet-Smartphone Tech replied 17 days ago.

Did you try both solutions #1 or #2? Thank you.

Expert:  Viet-Smartphone Tech replied 17 days ago.

If that does not work, please try the third solution below:

Solution #3:

  1. On your Samsung phone, press and keep holding both the Volume Down key and Power key for about 9 seconds for it to power off / restart the phone, then do the next step right away.
  2. Press and hold both the Volume Up key and the Power key at the same time.
  3. Keep holding these two keys together until the Android logo or the recovery menu appears on the screen.
  4. Press the Volume down key several times to highlight the option wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key to highlight option Yes....
  7. Press Power button to select.
  8. Once the reset process is finished, press the Power key to reboot system now.

Also, please click on the website below, and watch the instruction video there:

https://www.youtube.com/watch?v=U_00MxGdJrI

Please let me know if there is still any issue. Thank you for your patience.