How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Engineer
Category: Software
Satisfied Customers: 44799
Experience:  Software Systems Specialist.
Type Your Software Question Here...
Richard is online now

my outlook 10 will not send emails, they stay in the outbox.

This answer was rated:

my outlook 10 will not send emails, they stay in the outbox. I believe I have disabled any add onns.

I can send emails from another pc with the same settings that uses windows live mail
Thank you for your question, my name is Richard.

Are you still able to receive emails?

And which email service is outlook connecting to?

eg: Hotmail, Gmail, Yahoo?

Thank you
Customer: replied 4 years ago.

Hi Richard is for both incoming and outgoing server


I can receive emails but all sent emails stay in the outbox.

I can send emails from another pc using windows live with the same settings


Thanks Mike

In Outlook, go to the outgoing server settings.

Tell me the server and port you are using please.

Customer: replied 4 years ago.

incoming imap 143

out smtp 25

ok, change outgoing to 587 and make sure SSL is enabled Mike.

If this fails, change it to 465 with SSL on.

Let me know the results please

Customer: replied 4 years ago.



I could change the settings to 465 ssl but it is the same, message stays in outbox


also when I do a test I get a message in the inbox if that helps.

Did you also use 587 with SSL Mike as per my instructions.

Customer: replied 4 years ago.

it wouldn't let me use 587 ssl

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 4 years ago.

850 959 909

Richard and 4 other Software Specialists are ready to help you